FAQ

At Zest Health, we offer flexible appointments, often within days, and 24/7 on-demand chat messaging, ensuring you receive timely care and support whenever you need it. Simply book an appointment online, and you'll be connected directly via a virtual visit with one of our expert dermatology providers at your selected time.

In most cases, except if you have an HMO plan, a referral is not required to schedule an appointment with Zest Health. However, it’s always a good idea to check with your insurance provider to confirm whether a referral is necessary based on your plan.

In most cases, except if you have an HMO plan, a referral is not required to schedule an appointment with Zest Health. However, it’s always a good idea to check with your insurance provider to confirm whether a referral is necessary based on your plan.

You can easily book an appointment through our online portal. Simply visit our website, choose a time that works best for you, and complete the registration process.

Yes! Zest Health offers convenient virtual appointments, allowing you to consult with our expert dermatologists from the comfort of your home. These virtual visits are perfect for follow-ups or initial consultations for chronic conditions.

Zest uses secure virtual consultations and patient-provided photos to evaluate your skin condition. During your appointment, our providers will review your medical history, discuss your symptoms, and assess any uploaded images to deliver an accurate diagnosis and personalized treatment plan.

Absolutely! Zest Health offers 24/7 access to your care team through our secure messaging platform. Whether you have questions about your treatment plan or experience a new symptom, we’re here to help whenever you need us.

Yes, if you require in-person care or physical treatments, Zest can refer you to trusted in-person clinics or specialists in your area. Our team works with a network of local dermatology providers to ensure you get the best care, whether virtual or face-to-face.

Yes! At Zest, we can prescribe or refill medications, just like any other dermatology clinic. Our providers will assess your condition and work with you to create a personalized treatment plan, including prescriptions when necessary.

Yes, our providers can order prescriptions directly to your local pharmacy, based on your condition and treatment plan.

Absolutely! Zest provides care for patients as young as 9 years old and up to 99+. Our virtual dermatology model is designed to accommodate the needs of both younger patients and seniors, offering flexible appointments and 24/7 messaging support for all age groups.

Zest Health’s comprehensive care model is designed for patients at every stage of life. We combine personalized care plans, fast access to specialists, and 24/7 support to ensure that children, adults, and seniors all receive the care they need to achieve their skin health goals.

The cost of your first visit depends on your insurance. Zest Health is in-network with most national insurance plans, including Blue Cross Blue Shield, Aetna, and Medicare. We will bill your insurance directly, so your standard copay will apply. This includes your first visit and continued care through appointments and 24/7 messaging with our medical team.

We accept a wide range of insurance plans, including Aetna, BlueCross Blue Shield (BCBS), Medicare, UnitedHealthcare, Anthem BlueCross BlueShield, and Highmark. If you’re unsure whether we accept your insurance, feel free to email us at support@joinzest.com or check our website for an updated list of accepted providers.

Having a payment method on file helps us ensure uninterrupted care. If you don't have insurance or are using an out-of-network plan, your payment will be processed automatically, so we can continue to provide timely care.

Yes, Zest accepts most major insurance plans for patients of all ages, including children and seniors. Your standard insurance copay applies, making it easy for families to access affordable, high-quality dermatology care for their loved ones.

If you have insurance, your insurance company will cover your appointments as per your plan's coverage. You will only be responsible for your insurance's copay and any related out-of-pocket expenses.

Coverage depends on your insurance plan. We accept a wide range of plans, and your insurance will cover virtual visits or treatments as specified. If you are unsure of coverage details, please reach out to us or check with your insurance provider.

Your out-of-pocket cost may vary depending on your insurance plan and coverage. If you’re in-network with Zest, your regular copay applies; if out-of-network, a flat monthly rate may apply for ongoing care.

Yes, Zest Health offers advanced biologic treatments for patients with moderate to severe psoriasis and eczema. Our dermatologists will work with you to determine the best treatment plan based on your condition, lifestyle, and overall health.

You can request a prescription refill through our online patient portal. Once submitted, we will review your request and send the refill directly to your preferred pharmacy. If necessary, we may ask for a follow-up consultation before issuing a refill.

The timeline for seeing results varies depending on the condition and treatment plan. Most patients experience relief of symptoms within 2 visits, with stabilization of their condition within a few months. Our team will work closely with you to track progress, make any necessary adjustments, and develop a successful long-term strategy for managing your chronic condition.

If you experience a flare-up, don’t hesitate to message your provider through our online portal. Based on your symptoms, we may recommend adjustments to your treatment plan, provide guidance on at-home management, or schedule a follow-up appointment.

Yes, Zest Health tailors treatment plans based on the unique needs of each patient’s age, condition, and lifestyle. Whether it’s a child managing eczema, an adult with psoriasis, or a senior with chronic inflammatory conditions, our team ensures that every treatment plan is personalized and effective.

As part of your treatment plan with Zest, you’ll get access to medical dermatology providers who specialize in the treatment of eczema and psoriasis—including dermatologists, nurse practitioners, and care coordinators who will work alongside you to understand the underlying causes of your concern.

Yes, absolutely! At Zest, we offer flexible options for patients, whether you're currently seeing a dermatologist or looking for primary dermatologic care. Zest is designed to not only support local treatments but also serve as your primary dermatology provider. We can provide specialized care, second opinions, or work alongside your current provider to ensure the best possible treatment plan.

Our expert dermatology providers have extensive experience caring for patients across all age ranges. For children, we focus on gentle, family-friendly approaches that address both the child’s and parent’s concerns. For older adults, we emphasize treatments that align with overall health goals, ensuring care is comprehensive and age-appropriate.

Your referring doctor can call our clinic's provider support team, available through our website or contact us at support@joinzest.com for assistance.