Patty's Zest story
“After my hysterectomy, I got a bill in the mail. I was so upset –– this procedure was supposed to be covered! I called my insurance company to see what was going on. they said the procedure was “not medically necessary” and I’d therefore have to pay. (Trust me, I did not get a hysterectomy for fun.) I called Zest to see what I could do. I sent the concierge the bill and some other documents right in the app. They worked with the payor and provider and filed an appeal on my behalf. The appeal was approved! Thanks to Zest, I saved over $7,000. I can’t thank the concierge enough for advocating for me. They worked a miracle!”
We review your benefits and bill line-by-line to make sure they match up.
When you need billing assistance, we’ll start out by reviewing some documents from you. Anything you need to share is simple to send — just take a photo and send to us directly in the Zest app or by email. We might need documents like:
Then, we get to work. Here we look for any discrepancies with eligibility, comment codes explaining processing by your carrier, and your provider’s network status.
Depending on what we find, we’ll contact your provider or insurance carrier to resolve any issues. We’ll keep you in the loop on what kind of resolution you can expect — and when you can expect it.
Contact the concierge if you’re having billing issues.
